TERMS OF SERVICE

Ronnie Yap (ABN 46 178 828 218)
Offering services under the Mind Alchemy brand
ronnieyap.com

Last updated: 8 October 2026

Our services are not a substitute for medical, psychological, or psychiatric care. Please read our Disclaimer (https://www.ronnieyap.com/disclaimer) and Privacy Policy (https://www.ronnieyap.com/privacy).

1. Introduction

1.1 In these terms, "we", "us" and "our" mean Ronnie Yap (ABN 46 178 828 218), who offers services under the Mind Alchemy brand. "You" means anyone who uses our website or books or buys our services.

1.2 These terms apply to your use of this website and to all products, programs, sessions and services you buy or book from us. They should be read together with our Disclaimer and Privacy Policy.

1.3 By using this website, booking a session, or purchasing any product or service, you agree to be bound by these terms.

1.4 We may update these terms from time to time. Updated terms apply from the date they are published. They will not change the terms of a booking or purchase you have already confirmed, unless the law requires it. We recommend that you review these terms regularly.

2. Who Can Use Our Services

2.1 Our services are for adults aged 18 and over. By using our website or booking or buying from us, you confirm that you are at least 18 years old.

2.2 Where an account is required, you must give accurate and complete information, keep your details current, and keep your password confidential. You are responsible for all activity under your account.

2.3 We may suspend or end your account or access if you breach these terms. Where reasonably practicable, we will tell you first.

3. Nature of Our Services

3.1 We provide coaching, hypnosis, meditation and wellness sessions, educational content, programs, and other personal development services, including any events or retreats we run, intended to support holistic wellbeing.

3.2 Our services are not medical, psychological, psychiatric, or diagnostic services and do not replace treatment by qualified healthcare professionals. We are not an emergency or crisis service.

3.3 Participation in our services is voluntary and at your own discretion. You remain responsible for your own physical, mental, emotional, and spiritual wellbeing.

3.4 Our Disclaimer forms part of these terms. Please read it, including the sections on hypnosis and breathwork, before you book.

4. Descriptions, Prices and Payment

4.1 We take care to describe our products and services accurately, but we do not guarantee that descriptions, images, or other information are error-free. Images are for illustration only and may differ slightly from the actual offering.

4.2 All prices are in Australian dollars (AUD). We are not currently registered for GST, so no GST is charged. The price shown when you book is the price you pay. We may change prices for future bookings.

4.3 Payment must be made in full at the time of booking unless otherwise stated. Payments are processed securely by third-party providers such as Stripe. We do not store your card details.

4.4 Your bank or card provider may charge currency conversion or international transaction fees. These are your responsibility.

4.5 A booking is confirmed when your payment is received and you receive a confirmation email. We may decline or cancel a booking if there is an error in a price or listing, if the time is no longer available, or if the service is not suitable for you. If we do, we will refund you in full or offer you another time.

4.6 If you believe a charge is incorrect, please contact us first so we can resolve it quickly.

5. Bookings and Online Sessions

5.1 All sessions are delivered online by video call (for example, Google Meet) unless we tell you otherwise.

5.2 You are responsible for joining from a private, safe place, with a working internet connection and a suitable device. Please check the time zone shown in your confirmation email.

5.3 Sessions run for the length booked. If you arrive late, your session will still end at the scheduled time, and the time lost is not refunded.

5.4 If a technical problem on our side prevents your session from going ahead, or we cannot resolve it quickly, we will reschedule or refund the affected time. If the problem is on your side, we will try to reconnect with you, but no refund is available for lost time.

5.5 With your consent, we may record sessions for reference and for our own professional study and development. We will ask for your consent before the session, and you may decline or withdraw your consent at any time without affecting your booking. Recordings are stored securely and kept only as long as needed for those purposes, after which they are securely deleted. We will not publish, share, or use any recording, or any part of it (including in marketing, social media, or training material), without your separate written consent. You must not record, or share a recording of, any session without our written consent.

5.6 We may decline, pause, or end a session if we reasonably believe it is not suitable for you (for example, if hypnosis is not appropriate for your circumstances), or if the conduct in the session is abusive or unsafe. Where we do so because the service is not suitable for you, we will offer a refund or another option.

5.7 What you share in sessions is kept confidential as described in our Privacy Policy.

5.8 All bookings are subject to availability.

6. Rescheduling, Cancellations and Missed Sessions

6.1 You may reschedule a session at no cost with at least 48 hours' notice. Use the link in your confirmation email or contact us.

6.2 If you cancel with at least 48 hours' notice, we will offer you a reschedule or a credit note (see section 7). Refunds are not available for a change of mind.

6.3 If you cancel with less than 48 hours' notice, or do not attend, the full session fee is payable and is not refunded or credited. In genuine emergencies, we may at our discretion offer a one-time reschedule.

6.4 If we need to cancel or reschedule a session, we will give you as much notice as we can and offer you a new time or a full refund.

6.5 Nothing in this section limits your rights under Australian Consumer Law.

7. Credit Notes

7.1 A credit note issued under these terms is valid for three (3) months from the date of issue, is non-transferable, and cannot be redeemed for cash.

7.2 Credit earned through our referral program has its own conditions (see section 9).

8. Digital Programs, Online Content and Refunds

8.1 Because access to digital programs and online content is provided immediately, all purchases are final once access is granted or services have commenced, except where required under Australian Consumer Law.

8.2 Nothing in this section affects your rights under Australian Consumer Law, including your rights where services are not provided with due care and skill.

9. Promo Codes and Referral Program

9.1 Promo codes can only be used as stated when issued. Unless we say otherwise, only one promo code can be used per booking, codes cannot be combined with other offers, and they have no cash value.

9.2 Our Refer a Friend Program is governed by the conditions published on our Refer a Friend Program page (https://www.ronnieyap.com/referral-program). Referral credit has no cash value, is non-transferable, and expires 12 months after it is issued.

9.3 We may change or end the program at any time. Credit you have already earned will be honoured. We may withdraw a code or credit that has been misused, including self-referrals.

10. Our Website

10.1 You are granted a limited licence to access this website for personal use only.

10.2 You may not reproduce or distribute website content without our permission.

10.3 Automated data extraction tools are prohibited.

10.4 This website may link to third-party sites. We do not control them and are not responsible for their content or practices.

11. Intellectual Property

11.1 All website and program content, including text, images, video, audio, worksheets, the PMSE Method, and the Mind Alchemy name and branding, is copyrighted and owned or licensed by Ronnie Yap.

11.2 Our programs and materials are for your personal use only. You must not copy, share, resell, or publish them without our written permission.

12. Emotional Safety and Support

12.1 Our work is grounded in compassion and consent. You are encouraged to engage at your own pace and to pause or step away at any time if content feels overwhelming.

12.2 If you experience strong emotional or psychological distress, please seek professional support. If you are in crisis or having thoughts of harming yourself or others, contact emergency services on 000, call Lifeline on 13 11 14 (Australia) or Befrienders Malaysia on 03-7627 2929, or contact your local emergency service.

13. No Guarantees and Website Content

13.1 Individual results vary. While many participants experience positive insights or outcomes, we make no guarantees regarding specific results, healing, or transformations. Outcomes depend on personal commitment, circumstances, and individual factors.

13.2 We take care to keep website content accurate, but to the extent permitted by law we make no warranties about it.

14. Consumer Guarantees

14.1 Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law (Competition and Consumer Act 2010 (Cth)). Nothing in these terms excludes, restricts, or modifies those rights.

15. Limitation of Liability

15.1 Subject to section 14, and to the extent permitted by law, we are not liable for any indirect, incidental, or consequential loss arising from your participation in our programs or your use of our website.

15.2 Where the law allows us to limit our liability for failing to comply with a consumer guarantee, our liability is limited, at our option, to supplying the services again or paying the cost of having the services supplied again.

16. Indemnity

16.1 To the extent permitted by law, you agree to indemnify Ronnie Yap against loss or damage we reasonably incur from claims arising out of your breach of these terms.

17. Events Beyond Our Control

17.1 We are not liable for delays or failures caused by events outside our reasonable control, such as illness, internet or platform outages, or natural events. If this affects a booked session, we will reschedule it or refund you.

18. Privacy

18.1 Our handling of your personal information is set out in our Privacy Policy.

19. Complaints

19.1 If you are unhappy with any part of our service, please email support@ronnieyap.com. We will acknowledge your complaint promptly and work with you to resolve it.

20. General

20.1 These terms are governed by the laws of Queensland, Australia, and you submit to the non-exclusive jurisdiction of the courts of Queensland.

20.2 If any part of these terms is found to be unenforceable, the rest continues to apply.

20.3 If we do not enforce a right straight away, we have not given it up.

20.4 These terms, together with our Disclaimer and Privacy Policy, are the entire agreement between you and us about your use of our website and services.

20.5 We may transfer our business, and these terms, to a company controlled by Ronnie Yap. If we do, your bookings, credit notes and referral credit will be honoured.

21. Contact Us

Ronnie Yap, offering services under the Mind Alchemy brand
📧 support@ronnieyap.com
🌐 www.ronnieyap.com

22. Acceptance

By using this website, booking a session, or purchasing any program or service, you acknowledge that you have read, understood, and agree to these Terms of Service, together with our Disclaimer and Privacy Policy.