PRIVACY POLICY
Ronnie Yap
ABN 46 178 828 218
Offering services under the Mind Alchemy brand
Last updated: 8 October 2026
1. Our Commitment to Your Privacy
Ronnie Yap ("we", "us", "our"), who offers services under the Mind Alchemy brand, respects your privacy and is deeply committed to protecting your personal information.
By sharing your information with us, you are placing your trust in our hands. We honour this responsibility with integrity, transparency, and care.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you interact with us through our website, social media platforms, digital resources, wellness programs, coaching services, events or retreats we run, and any associated communication channels or applications.
We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Where we need your consent, such as for sensitive information or for recording a session, we will ask for it clearly, for example when you book or complete an intake form.
Our services are for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18.
2. What Personal Information We Collect
We collect personal information that is reasonably necessary to operate our business and deliver our services. This may include:
Personal and Contact Information
Full name
Email address
Phone number
Postal address (if provided)
Occupation or job title
Booking, Payment and Transaction Information
Billing and payment details (processed securely via third-party payment platforms)
Booking, appointment, and transaction records
Wellness and Sensitive Information (With Consent)
Wellness goals, lifestyle information, relevant health details, or intake information you choose to give us
Information shared during coaching sessions, programs, or retreats
Sensitive information is collected only with your explicit consent and only where reasonably necessary to deliver services. We ask only for what we need, and you can choose not to answer a question.
Session Recordings (With Consent)
Video recordings of sessions, only where you have agreed to this (see "Online Sessions" in section 3)
Referral Information
If you take part in our Refer a Friend Program, we collect the names and contact details needed to apply discounts and credits and to record the promo code used. We may let a referrer know that a booking was completed using their code, but we will not share any details of your sessions.
Digital and Technical Information
IP address
Browser type
Device type
Approximate location data
Website usage and analytics information
Social and Public Information
Social media handles (for example Facebook, Instagram, TikTok)
Comments, messages, posts, tags, or public interactions
Voluntary Content
Photos, videos, testimonials, feedback, stories, or reviews you knowingly choose to share
If you provide information about another person, you must ensure you have their consent and that they are aware of this Privacy Policy.
3. How We Collect Information
We collect personal information through a variety of channels, including:
Website forms, questionnaires, registrations, and downloads (eBooks, guides)
Booking and intake forms
Email, phone, messaging, and direct correspondence
Social media engagement (comments, DMs, tags)
Event or retreat registrations
Newsletter subscriptions
Third-party tools such as payment processors, scheduling platforms, CRM systems, and analytics services
Online Sessions
All of our sessions are delivered by video call using third-party platforms such as Google Meet, which have their own privacy policies. With your consent, we may record sessions for reference and for our own professional study and development. We ask for your consent beforehand, you can decline or withdraw it at any time, and recordings are stored securely and deleted when no longer needed. We never publish or share a recording, or any part of it, without your separate written consent.
Cookies and Analytics
We may use cookies and analytics tools (such as Google Analytics) to improve site performance and understand visitor behaviour.
We may also use advertising and analytics technologies, such as the Meta Pixel and TikTok Pixel, to measure our advertising and show relevant ads. You can opt out through your browser or the ad settings on those platforms.
You can disable cookies through your browser settings at any time.
For more information on how Google processes data, visit: https://www.google.com/policies/privacy/partners
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
4. How We Use Your Information
We collect, use, and hold your personal information to:
Deliver wellness coaching, sessions, programs, and related services
Manage bookings, scheduling, and payments
Communicate with you about services, confirmations, updates, and support
Personalise your experience and tailor wellness recommendations
Share newsletters, updates, promotions, or resources (with opt-out available)
Improve our website, services, marketing, and content
Manage testimonials, reviews, surveys, and feedback (with consent)
Run our referral program, including applying discounts and credits
Meet legal, regulatory, accounting, or compliance obligations
Prevent fraud and maintain system security
We send marketing emails and messages only with your consent, in line with the Spam Act 2003 (Cth). Every message includes an option to unsubscribe.
We only use personal information for legitimate business purposes or where you have given consent.
5. Disclosure of Personal Information
We may disclose personal information to:
Authorised contractors or assistants helping us deliver our services
Third-party service providers (payment processors, scheduling platforms, CRM and email tools, website hosting, video platforms, analytics providers)
Professional advisors (accountants, lawyers, insurers)
Regulatory bodies or authorities where required by law
We use Squarespace (website), GoHighLevel (bookings, CRM and email), Stripe (payments) and Google (calendar, video and analytics) to deliver our services.
Payment details are handled via secure, encrypted third-party platforms and are not stored by us.
Confidentiality
We keep what you share in sessions confidential. We will only disclose it with your consent, where the law requires or authorises it, or where we reasonably believe it is necessary to prevent a serious threat to someone's life, health or safety.
6. Overseas Disclosure
Some of the service providers we use store or process information outside Australia, including in the United States, because many cloud, email, video and payment platforms operate globally.
Where this occurs, we take reasonable steps to ensure overseas recipients handle your information in a way that is consistent with the Australian Privacy Principles.
7. Storage, Security and Retention of Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure, including:
Secure servers and systems
Restricted access to authorised persons
Confidentiality obligations for contractors and service providers
We keep client records for up to seven (7) years after your last session, unless the law requires us to keep them longer. Session recordings, where you have agreed to them, are kept only as long as needed for the purposes described above and are then securely deleted.
When personal information is no longer needed, we securely delete or de-identify it.
If a data breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.
8. Your Rights: Access, Correction and Control
You have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate, outdated, or incomplete information
Withdraw consent for the use of sensitive information or session recordings (where applicable)
Request deletion of personal information where legally permissible
Opt out of marketing communications at any time
To make a request, contact us at support@ronnieyap.com. We may need to verify your identity before processing requests. Any applicable fees will be disclosed in advance.
9. Privacy Complaints
If you believe your privacy has been breached, please contact us at:
We will investigate and respond within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
📞 1300 363 992
🌐 www.oaic.gov.au
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be published on this page and take effect when published.
We encourage you to review this policy periodically. Significant changes may also be communicated directly where appropriate.
11. Your Acceptance
By using our website, engaging with our services, registering, submitting forms, or purchasing any program or resource, you acknowledge that you have read and understood this Privacy Policy, together with our:
12. Contact Us
For any privacy-related questions or concerns, please contact:
Ronnie Yap, offering services under the Mind Alchemy brand
📧 support@ronnieyap.com
🌐 www.ronnieyap.com